Information to you
If you have a printer with a service agreement with us, you can find frequently asked questions and answers here.
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➡️ Invoice
Usable links
🔗 Toner Order for your Printer (only in Swedish)
Purchasing and Guidance
I want to purchase a printer with a service agreement from Atea, how do I do that?
How do I purchase extra toners for my printer with a service agreement (in addition to the automatic toner delivery)?
How do I purchase toners for my printer with a service agreement when automatic toner delivery is not included?
How can I purchase consumables for my printer?
I would like a specification for a printer, can you help me with that?
How do I know when my printer with a service agreement alerts?
Order and Delivery
I want to change the delivery address for my printer order, how do I do that?
I want to change the delivery address for my toner order, how do I do that?
How do I cancel my entire order for a printer with a service agreement?
Where is my printer delivery?
Where is my toner delivery?
Can I see who received and signed for my printer or toner delivery?
I received an incorrect toner delivery, what do I do now?
I received an incorrect delivery of my printer with a service agreement, what do I do now?
Error Reporting
How do I get help with repairing my printer?
I want to report a fault with a printer with a service agreement, how do I do that?
I want to report transport damage to my printer, how do I do that?
My printer is not printing and I suspect that the toner is out of stock, what do I do?
Agreements and Account
I want to move my printer, how do I do that?
I have questions about our printer agreement, who can I talk to?