Error Reporting and Returns Products

You can report an error with your product in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your fault report via the form Error Reporting and Repair Products.

Please read the instructions before making your error report.

Before reporting an error, you need to find out the product's serial number, possibly the product number, and back up personal files such as photos, documents, music, etc. Also, follow specific instructions for autopilot-registered devices, as well as Apple mobile phones or tablets.

Please read points 10 and 11 in our Ateas General Terms and Conditions for eShop before registering your case, as well as the general terms for service and support (only in Swedish).

You can report an error with your Apple mobile phone or tablet in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your error report via the form Error Reporting and Repair Products.

Before sending in an Apple device for repair or replacement, follow the instructions on this link.

If the device is part of "Apple Automated Device Enrollment," you also need to unassign* the device. Follow the instructions for Apple School Manager (only in Swedish) or Apple Business Manager (only in Swedish), which describe how to unassign. 

*Unassign is a function to remove the assignment/link of a device to an MDM server. For example, if a device is moved from one location to another, you can unassign it from an MDM server, meaning the device will not connect to a specific MDM server. 

You can report an error with your autopilot-registered device in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your error report via the form Error Reporting and Repair Products. Before sending in an autopilot-registered device for repair, it needs to be deregistered from the Autopilot program. Follow the instructions on this link.

An autopilot-registered device is a device that has been registered with the Windows Autopilot service. Windows Autopilot is a cloud-based service that simplifies the deployment of new devices. When a device is registered with Autopilot, it can be configured and managed automatically when it is started for the first time. Atea can see if your business uses Windows Autopilot when we have helped set up the service, but we cannot see whether the service is active on your specific product. To check if your device is autopilot-registered, you should first contact your internal IT function or equivalent administrator role within your organization who can confirm whether the service is available and active on the device.

Please read point 8 in Atea's General and Special Terms and Conditions before reporting your issue to customer service via chat or kundtjanst@atea.se. Please provide the following information so that we can handle your inquiry quickly and securely:

• Order number
• Written description of the transport damage
• A picture of the transport damage
• Pictures of the inner and outer packaging
• Comment on whether the damage was noted by the driver upon delivery

You can see the status of your error report in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not get an answer to your question, you can contact customer service via garanti@atea.se and we will help you.

You can register your repair case in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your repair case via the form Error Reporting and Repair Products. If the case is deemed to be a warranty case, there are no costs except for any shipping costs.

Yes, Atea is an authorized service provider with certified personnel to perform repairs for several major manufacturers on the market. Create a repair case and we will help you

You can register your repair case in My Atea. If you do not have an account in My Atea, you can apply for one here: Become a customer on Atea eShop. If you do not use My Atea, you can register your repair case via the form Error Reporting and Repair Products.

Here you can read the answer to this question. Printers with service agreements