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Information to you

Here you will find frequently asked questions and answers about your orders and deliveries of products, such as what applies if you want to make an adjustment to your order that has not already been delivered or how to find out where your delivery is.  

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➡️  Order

➡️  Delivery

My Atea

Simplify your working day and dialogue with us in our customer portal My Atea. You can, among other things, create an error report and follow the current status of your case.

Order

I want to change the delivery address for my product order, how do I do that?
Can I partially deliver my product order?
How do I cancel all or part of my product order?
Can I add information to my product order?

 

How can I add items to my existing product order?
How can I change the invoice address for my product order?
I want to send my product order abroad, is that possible?

 

Delivery

Where is my product delivery?
Why is my tracking link not working?

 

Can I see who received and signed for my product delivery?
What does my delivery date mean?